Implementing AI into your organization is a brave decision. Why? It challenges the status quo, with the greater goal to on one hand increase the impact of your company and on the other hand increase the impact of each individual within the organization.
In this blog, we will explore how AI enlarges the impact of your team members, increases their efficiency, allows employees to radiate confidence, and helps avoid knowledge gaps in your organization. We also share our methodology and tips to identify and prioritize the AI solutions with the biggest impact on your organization.
The knowledge worker as a key asset for every organization
In 1959, Peter Drucker already understood that the majority of the workforce would move from working with their muscles to working with their minds. Hence, the term “Knowledge Worker” was born. Knowledge work requires problem-solving and creative thinking to answer questions or make complex decisions.
Over time, knowledge workers started to gain deep knowledge, typically deeper and more advanced than their managers, meaning that an employee leaving leads to a large knowledge gap in the organization.
The ‘Great Resignation’ accelerates the knowledge gap
In 2021, a record number of knowledge workers quit their jobs. Many of them felt overwhelmed by an information overload, by the lack of focus they experienced, or by the shift in communication style due to remote work. As a result of this ‘Great Resignation’, many companies start to experience a knowledge gap. No need to panic, however: with the wider adoption of AI arises a new opportunity for teams to leverage the deep knowledge of their organization rather than relying on the experience of individuals.
Artificial Intelligence as a barrier to avoid the knowledge gap
Artificial Intelligence impacts the jobs of knowledge workers in a positive way: saving time, reducing boring, repetitive tasks, and reaching more accurate results in detail-oriented tasks. It is also a great barrier to avoiding a knowledge gap. Here are a few examples of how AI has a positive impact on your organization.
1. Help customers faster
In this 24/7 world, customer service teams are under tremendous pressure to fulfill customer needs quickly and consistently. The impact of AI on customer experience is tremendous. Take for example Flanders Investment and Trade, whose advisors use AI on a daily basis to help answer customer questions up to 27% faster. Using AI-assisted question answering, FIT’s employees benefit from the collective knowledge of their team to answer questions more accurately and efficiently.
Discover the impact of AI on customer experience here.
2. Lower the barrier to entry for niche jobs
Expert skills are hard to find, and when an expert leaves the company, knowledge disappears with them. Take for example a quality control inspector, who needs to evaluate the quality of goods to estimate whether they are fit for use or sale. By leveraging computer vision in a manufacturing context, AI helps junior inspectors prioritize locations where damage or faults occur more frequently and assess the impact the fault will have further in the process. Without AI, it would have taken years to obtain this knowledge and put it into practice.
Discover the impact of computer vision in quality control here.
3. Use AI to diagnose & solve machine issues
Thanks to technology, teams increase their successes. By onboarding an AI assistant as a co-pilot in your team, your organization increases its accuracy and consistency. Take for example a service engineer, who needs to diagnose and solve a machine issue. By leveraging historical data on similar machines through a search application, the engineer makes a faster & more accurate decision on the optimal solution. This not only means reducing the machine downtime, but also reducing the risk that resources are wasted by replacing the wrong components.
Identifying and prioritizing AI solutions via Fast Discovery
The use cases above are just a few examples of how AI helps your team of knowledge workers thrive. We’ve learned by experience that our Fast Discovery is the first step to identifying the solutions that create the most impact for your organization. By organizing Fast Discovery workshops, your team will come up with unique solutions they fully understand and support, making them more engaged and letting them thrive in a culture of creativity and innovation.
4 tips to organize your impactful Fast Discovery
- Involve the right people: for a successful workshop, bring together the sponsor, the end-users or their representatives, data experts, and your IT department.
- Take the time to be mentally present: creating ideas takes time and focus, so make sure you remove distractions and stay in the moment.
- Listen and build on each other’s ideas: in an ideation workshop, there are no bad ideas. By taking the time to understand each other’s ideas, you will get inspired to come up with innovative solutions together.
- Protect the energy: fresh minds create better ideas, so foresee enough breaks or go for a walk together to keep the ideas coming.
Ready to create impact and empower your knowledge workers?